Apparently, you shut your restaurant down.
I think that individuals in the service industry who see their provision of services as a craft face difficulties in achieving excellence and management of stress because of the frequent and repetitive nature of the interactions with customers. It would be easy to slip into a state of cookie-cutter monotonous interactions and service.
How does a waitress ensures that every night, the same high standard of service is given to every patron of the restaurant. How does she make every meal special? How does she do it without becoming a robot? Is it possible to cut-and-paste phrases, questions, replies that lead to great service? Does playing by a standard book, which led to one customer enjoying great service, night after night reduce its effective by the every act of it having become a standard?
How does a florist ensure that every bouquet done is the best he or she has ever done. How does one keep every bouquet special where they are all of the same design?
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